Fishbowl Services Pty Ltd trading as Thisbowl — Terms & Conditions

Website Terms & Conditions

Last updated: 21 September 2026

Welcome to the THISBOWL website (Website) available at https://www.thisbowl.com/en-au (formerly available at https://www.fishbowl.com.au/ and https://www.fishbowlbondi.com.au/, which now redirect to this domain). The Website facilitates THISBOWL online ordering, restaurant and menu information (Services).

The Website is operated by Fishbowl Services Pty Ltd (ABN 89 622 234 486), trading as THISBOWL (“THISBOWL”, “we”, “us” or “our”). Access to and use of the Website, or any of its associated Products or Services, is provided by THISBOWL. Please read these terms and conditions (Terms) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of the Services, immediately.

THISBOWL reserves the right to review and change any of the Terms by updating this page at its sole discretion. When THISBOWL updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

2. Acceptance of the Terms

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by THISBOWL in the user interface.

3. Copyright and Intellectual Property

(a) The Website, the Services and all of the related products of THISBOWL are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by THISBOWL or its contributors.

(b) All trademarks, service marks and trade names are owned, registered and/or licensed by THISBOWL, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:

(i) use the Website pursuant to the Terms;

(ii) copy and store the Website and the material contained in the Website in your device's cache memory; and

(iii) print pages from the Website for your own personal and non-commercial use.

THISBOWL does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by THISBOWL.

(c) THISBOWL retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:

(i) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright;

(ii) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design; or

(iii) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process).

(d) You may not, without the prior written permission of THISBOWL and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

4. Privacy

THISBOWL takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to THISBOWL's Privacy Policy, available at https://thisbowl.com/en-au/policies/privacy-policy.

5. General Disclaimer

(a) Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

(b) Subject to this clause, and to the extent permitted by law:

(i) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and

(ii) THISBOWL will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether in common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

(c) Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of THISBOWL make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of THISBOWL) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(i) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

(ii) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);

(iii) costs incurred as a result of you using the Website, the Services or any of the products of THISBOWL; and

(iv) the Services or operation in respect to links which are provided for your convenience.

6. Limitation of liability

(a) THISBOWL's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

(b) You expressly understand and agree that THISBOWL, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

7. Competitors

If you are in the business of providing similar Services for the purpose of providing them to users for a commercial gain, whether business users or domestic users, then you are a competitor of THISBOWL. Competitors are not permitted to use or access any information or content on our Application. If you breach this provision, THISBOWL will hold you fully responsible for any loss that we may sustain and hold you accountable for all profits that you might make from such a breach.

8. Termination of Contract

(a) The Terms will continue to apply until terminated by either you or by THISBOWL as set out below.

(b) If you want to terminate the Terms, you may do so by:

(i) providing THISBOWL with 5 days' notice of your intention to terminate; and

(ii) closing your accounts for all of the services which you use, where THISBOWL has made this option available to you.

Your notice should be sent, in writing, to THISBOWL via the 'Contact Us' link on our homepage.

(c) THISBOWL may at any time, terminate the Terms with you if:

(i) you have breached any provision of the Terms or intend to breach any provision;

(ii) THISBOWL is required to do so by law;

(iii) the provision of the Services to you by THISBOWL is, in the opinion of THISBOWL, no longer commercially viable.

(d) Subject to local applicable laws, THISBOWL reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts THISBOWL's name or reputation or violates the rights of those of another party.

9. Indemnity

You agree to indemnify THISBOWL, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

(a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content;

(b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or

(c) any breach of the Terms.

10. Venue and Jurisdiction

The Services offered by THISBOWL are intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of New South Wales, Australia.

11. Governing Law

The Terms are governed by the laws of New South Wales, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of New South Wales, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

12. Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

 

Digital Ordering Terms & Conditions

Last updated: 21 September 2026

These Digital Ordering Terms and Conditions (“Terms”) govern your use of the THISBOWL website (“Website”) available at thisbowl.com/en-au (formerly fishbowl.com.au and fishbowlbondi.com.au, which now redirect to this domain), the THISBOWL mobile application (“App”), and the in-store ordering kiosk (“Kiosk”). The Website is operated by Fishbowl Services Pty Ltd, ABN 89 622 234 486, trading as THISBOWL (“THISBOWL”).

By placing an order for food and drinks (“Order”) through our Website, App or Kiosk, you agree to these Terms. Your agreement with THISBOWL is governed by Australian law. By using the Digital Ordering Services (“Services”), you acknowledge that you have read, understood, and accepted these Terms in full.

1. Accessing the Online Ordering Service

1.1 You can browse the Website, use the THISBOWL App, or order through the THISBOWL Kiosk in-store to place an Order as a guest user or by creating an account.

1.2 Creating an account provides a faster checkout experience, easy access to your Order history, the ability to claim deals and discounts, track Orders in real time, access to digital offers and promotions, access to participation in the Club THISBOWL Loyalty Program and the option to save payment methods for future orders. You can also participate in Club THISBOWL and complete challenges to earn rewards through the App.

1.3 When you create an account on our Website, through the App, or place an Order through the Kiosk, you may provide personal information, including your name, email address, and payment details. Personal Information will be stored securely with our third-party payment provider, Stripe (“Payment Provider”), to simplify your future orders and improve our Services.

1.4 By creating an account or submitting an Order, you warrant that all information you provide is true and correct.

2. Placing Orders

2.1 You can place an Order for pickup or delivery through the Website, THISBOWL App, or in-store Kiosk:

a) Pickup: Available from your selected local THISBOWL restaurant, which you can choose during the checkout process either online, through the App, or in-store Kiosk.

b) Delivery: Powered by Uber Eats. By selecting delivery, you agree to the terms and conditions set forth by Uber Eats.

2.2 To place an order via the Website, you will need to:

a) Select the menu items you want to order;

b) Choose delivery or pickup;

c) Choose the restaurant from which you will collect your order if applicable (“Designated Restaurant”);

d) Enter the collection date and time for your order;

e) Enter payment information; and

f) Enter any other details we require to finalise your order.

2.3 Please re-check all the details you enter and correct any errors before submitting your order, as we will begin processing your Order immediately. Once an Order has been placed and processed through the THISBOWL App, Website or Kiosk, you will not be able to cancel or modify your Order.

2.4 We reserve the right to refuse any Order for any reason.

2.5 After placing an Order, you will receive a confirmation message confirming your Order details and logistics related to delivery if applicable (e.g., driver location, estimated delivery time).

3. Transfer Ownership

3.1 THISBOWL facilitates the transaction for all orders placed through our Website, App or Kiosk and is responsible for the fulfillment of the Order prior to delivery. Delivery services are provided via Uber Eats.

3.2 Any refunds, adjustments, or concerns related to your Order prior to the delivery process must be directed to THISBOWL. We will process all requests in accordance with our refund policy outlined in Clause 9.

4. Uber Eats Terms

4.1 By opting for delivery, you acknowledge that your Order is also subject to the terms and conditions of Uber Eats, which govern the delivery aspect of your Order.

4.2 THISBOWL is not liable for any issues related to the delivery service provided by Uber Eats, including delays, service interruptions or any other delivery-related concerns.

4.3 For any delivery-related inquiries, you may contact Uber Eats customer support directly using the information provided in your confirmation message.

5. Payment

5.1 Payments for Orders are processed through our Payment Provider for online and App Orders and directly through our Kiosk system for in-store Orders. Accepted payment methods include major credit cards, digital wallets (such as Apple Pay and Google Pay), and any other methods indicated during checkout.

5.2 You will be charged at the time of Order placement. The prices published on the Website, App, or Kiosk apply to the Order and are inclusive of GST.

6. Changes and Cancellations

6.1 Changes and Cancellations by THISBOWL

a) If we are unable to fulfil your Order due to unforeseen circumstances, or if one of the ordered items is no longer available, we will contact you to cancel or modify your Order.

b) In such cases, we will determine whether it is appropriate to:

i. replace the unavailable item with another item of similar value;

ii. provide a partial refund for the price of the unavailable item;

iii. cancel the entire Order and provide a full refund; or

iv. provide another form of compensation that we deem appropriate.

c) Any approved refunds will be handled by our customer service team as set out in Clause 9.

7. Collection and Delivery

7.1 For pickup Orders placed through the App or Website, please arrive at your designated THISBOWL restaurant at or around the selected pickup time. Let a member of the Designated Restaurant team know the name attached to the Order and present your Order confirmation or appropriate identification that matches your Order.

7.2 For Orders placed through the in-store Kiosk, your food will typically be prepared immediately after the Order is placed. Please wait at the designated area until your Order number is called. No pre-order is required for Kiosk orders, and collection is typically immediate or within a short waiting period.

7.3 We will endeavour to have your Order ready for collection at the pickup time. However, please be patient if there is a short wait due to high demand.

Delivery Orders

7.4 For delivery Orders, please ensure your delivery address is accurate to avoid delays. THISBOWL is not responsible for delays caused by incorrect address information, as delivery is managed by Uber Eats. While we will do our best to have your Order ready on time, we cannot guarantee specific delivery times due to factors beyond our control.

7.5 We may perform fraud checks on your payment details. If your payment method raises any concerns, we might ask you for more information or cancel the transaction. Your Order will only be processed once it passes our fraud checks. If you don't provide the requested information, your Order will be cancelled, and any payment made will be refunded to your original payment method.

8. Privacy

8.1 By placing an Order through the Website, THISBOWL App or Kiosk, you consent to the collection and use of your personal information for the purpose of processing your order, delivering the ordered items, and providing customer support. We will handle your personal information in accordance with the Privacy Act 1988 (Cth) and any other applicable Australian privacy laws.

8.2 Any personal information collected through the Club THISBOWL Loyalty Program, including but not limited to name, email address, phone number, and transaction history, will be handled in accordance with THISBOWL's Privacy Policy (https://thisbowl.com/en-au/policies/privacy-policy). By participating in the Program, you consent to the collection, use, and storage of your personal information for the purposes of managing the Program, tracking points and rewards, and improving THISBOWL's services.

8.3 We take the security of your personal information seriously and utilise appropriate measures to protect it.

9. Refund Policy

9.1 Customers may request a refund for Orders that are incorrect, missing items, or have quality issues within 48 hours of receipt. Refund requests must be submitted through our customer support at gday@thisbowl.com and should include Order number and a description of the issue.

9.2 Refunds will not be issued for items that have been fully consumed, or for special promotions unless otherwise specified.

9.3 Upon receiving a valid refund request, THISBOWL will review the details and respond within 3 business days. Approved refunds will be processed to the original payment method and may take 5-7 business days to reflect in the customer's account. Credit may be offered as an alternative to a cash refund.

9.4 For Orders placed through the in-store Kiosk, refund requests must be made before the food is prepared. Refunds will not be issued for Orders that have already been prepared or collected, unless there are quality issues or missing items. If you experience any issues with your Kiosk Order, please speak to a team member at the Designated Restaurant immediately.

10. Disclaimers

10.1 We work hard to make sure our product names, descriptions, prices, nutritional information, and allergenic warnings are accurate. However, we can't guarantee that everything published on our Website, Kiosk and THISBOWL App is correct. If you have any questions or concerns about the contents of our products, please reach out to the Designated Restaurant before placing your Order.

10.2 To the extent permitted by law, we will not be liable for any loss or damage you might experience as a result of using the Services or consuming the products, except for any issues caused by our own misconduct or negligence.

10.3 These Terms apply as much as the law allows, and nothing in these terms will limit or exclude your statutory rights or remedies.

10.4 If you have food allergies or dietary restrictions, we highly recommend checking with the relevant restaurant for accurate information about allergens and whether our products are suitable for you.

11. THISBOWL Loyalty Program

11.1 Program Overview

The Club THISBOWL Loyalty Program (“Program”) is a customer loyalty initiative operated by THISBOWL through the THISBOWL App. By participating in the Program, you agree to these Terms, which govern your use of the Program.

11.2 Eligibility

a) The Program is available exclusively through the THISBOWL App.

b) Only individuals who register an account on the THISBOWL App using a valid email address and phone number are eligible to participate.

c) Participation in the Program is free.

11.3 Earning Points

a) Members earn 10 points for every $1 spent (excluding taxes, fees, and delivery charges) on eligible purchases made via the THISBOWL App.

b) Points are awarded at the time of order processing and will appear in the “Club” section of the App.

c) Points cannot be earned for in-store purchases made outside the App or through third-party platforms.

d) Points cannot be transferred, pooled, or combined between accounts.

11.4 Redeeming Points

a) Points can be redeemed for rewards listed in the Rewards Bank, subject to availability and specific conditions for each reward.

b) Rewards may include menu items, discounts, promotional offers, or other benefits, as determined by THISBOWL.

c) To redeem rewards, Members must log in to their THISBOWL App account and follow the prompts in the Rewards Bank section.

d) For every 2,000 points earned, Members can redeem a free regular bowl.

e) Rewards are subject to availability and may be changed or discontinued at any time without notice.

f) Redemption is subject to the following conditions:

i. Points cannot be used to cover taxes, tips, or delivery charges.

ii. Rewards must be redeemed during the checkout process and cannot be applied retroactively to past orders.

iii. Customisations or add-ons to redeemed items may incur additional charges.

iv. Points have no monetary value and cannot be exchanged for cash, vouchers, or other benefits outside the Program.

11.5 Challenges and Bonuses

a) Members may participate in challenges (e.g. movement challenges) and earn bonus rewards as and when such challenges are released. The availability, criteria, and rewards for each challenge will be determined solely at the discretion of THISBOWL and may vary from time to time. THISBOWL reserves the right to modify or discontinue challenges without prior notice.

b) Additional rewards, such as surprise perks (e.g., free toppings, discounts, or exclusive access to new menu items), may be provided at THISBOWL's sole discretion. Such rewards are non-transferable, cannot be redeemed for cash, and may be subject to additional terms.

11.6 Points Expiry

a) Points expire 12 months from the date they are earned. Expired points will automatically be deducted from the Member's account.

b) THISBOWL is not obligated to notify Members of expiring points but will display the expiration date of points in the App.

11.7 Account Management

a) Members are responsible for ensuring that their account information is accurate and up to date.

b) Any discrepancies in points or rewards must be reported within 7 days of the transaction by using the support feature in the THISBOWL App.

c) THISBOWL reserves the right to audit accounts and adjust points or rewards in cases of suspected misuse, fraud, or technical errors.

11.8 Program Termination and Modifications

a) THISBOWL reserves the right to suspend, modify, or terminate the Program at any time without prior notice.

b) Any changes to the Program, including changes to how points are earned, redeemed, or expire, will be communicated via the THISBOWL App or Website.

11.9 Disputes and Limitations

a) In the event of a dispute regarding the accumulation or redemption of points, THISBOWL's decision shall be final and binding.

b) THISBOWL is not responsible for any technical errors, glitches, or disruptions that prevent Members from earning or redeeming points.

11.10 General Provisions

a) Points, rewards, and Program benefits are personal to the Member and cannot be assigned, sold, or transferred.

b) Abuse or misuse of the Program, including fraudulent activity or attempting to manipulate the points system, may result in account suspension, forfeiture of points, or legal action.

12. General

12.1 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of law, the remaining provisions will continue to be valid and enforceable to the fullest extent possible.

12.2 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. THISBOWL may assign its rights and obligations under these Terms without restriction.

12.3 Entire Agreement

These Terms constitute the entire agreement between you and THISBOWL regarding your use of the Services and supersede all prior agreements and understandings, whether written or oral, regarding the same subject matter.

12.4 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term, and any failure of THISBOWL to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

12.5 Amendment

THISBOWL reserves the right to update these Terms at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of the Services constitutes acceptance of the revised Terms.

12.6 User Conduct

You agree to use the Services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Services. Prohibited behaviour includes, but is not limited to, harassment, impersonation, or sending unsolicited commercial communications.

12.7 Force Majeure

THISBOWL shall not be liable for any failure to perform its obligations under these Terms if such failure results from any cause beyond THISBOWL's reasonable control, including, but not limited to, mechanical, electronic, or communications failure or degradation.

12.8 Dispute Resolution

In the event of any dispute arising out of or relating to these Terms, the parties agree to first attempt to resolve the matter amicably through informal discussions. If the dispute cannot be resolved through informal discussions within 14 days, the parties agree to submit the dispute to mediation before pursuing any legal action. The mediation will be conducted in accordance with the rules of the relevant mediation body in Australia. If the dispute is not resolved through mediation, the parties may proceed with legal action in accordance with the governing law set forth in these Terms.

12.9 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in New South Wales, Australia for any disputes arising out of or relating to these Terms.

13. Contact Information

If you have any questions or concerns about these Terms, please contact us at gday@thisbowl.com or visit our Website for further assistance.