FAQS

A few answers to common THISBOWL questions.

General

What is THISBOWL?

We serve Japanese/Asian-inspired bowls with a side of everything we're obsessed with: design, music, art, fashion, movement and community.

Did you change your name?

Yep. FISHBOWL is now THISBOWL. Over 10 years we've evolved to serve a menu that goes far beyond fish, and we wanted our name to reflect that there's truly something for everyone. While our name has changed, but our mission to change fast food culture hasn't. Same fresh, high-quality food. Same ownership. Same stores. Same crew. Same energy.

Is Fishbowl a franchise?

We are currently 100% company-owned and -operated. As such, there are no franchise opportunities at the moment.

Is your packaging sustainable?

We partner with B-Corp-certified BioPak. Our bowls are compostable, PFAS-free and use soy-based inks; our cups are certified recyclable, and our straws are certified compostable.

Why can't I recycle the bowl at home / kerbside?

Our fibre bowls are PFAS-free and biodegradable, but state recycling authorities currently restrict fibre-based packaging in green waste (FOGO) streams while they resolve a broader, industry-wide PFAS contamination issue — not specific to us. We're ready for FOGO as soon as that's resolved.

Do you offer gift cards?

Yes, we sure do and reckon it’s a damn good gift. Please note at this stage we are only able to offer gift vouchers for in-restaurant ordering only. Buy gift cards →

Do you accept cash?

No, we don’t. We know our customers value fresh, healthy food that’s fast at an affordable price. Going cashless speeds up transactions, improves hygiene, and promotes a safer environment for our team. As a plus, we absorb all card fees so there are no hidden costs.

Our cashless policy is displayed at all point-of-sale terminals and menu screens in-store.

ONLINE ORDERING

I’ve ordered from the wrong location or for the wrong time.

These things happen. While don’t currently offer live support, our care team are here to sort this out once you give a heads up on our contact form. If urgent, you can always visit our crew in-store too.

I’m having an issue claiming an online promo code.

Let's check a few things first:

  • Have I entered the right code in my cart?
  • Is my promo code still active?

Still having problems, chat to our care team via the contact form and they will get back to you by next business day. 

Can I get THISBOWL delivered?

Yes, we'll come to you. Order from the THISBOWL app or web (powered by Uber) to get in-store prices. You can also choose to order from our partner platforms including UberEats, Menulog, DoorDash, HungryPanda, Hampr and Ritual.

I have an issue with my delivery.

The best way to resolve a delivery issue is via the platform you used to order.

To get support for a delivery ordered via the FISHBOWL app, please head to the Account > Support section and submit an enquiry. Alternatively, you can reach out to us via the Contact Us form. Please be sure to include your order details.

For privacy reasons, we have limited access to account, order, and banking information from our partners. We’ve provided some links below to their support channels below;