FAQS

A few answers to common THISBOWL questions.

MERCH FAQs

If I'm an NYC local, can I pick up my order in store?

Yep! Once you've received a confirmation that your order is ready, you can pick-up your merch order from THISBOWL NoHo (65 Bleecker St, NoHo) between 8am – 11am or between 3 – 5:30pm. It'll also give us a chance to thank you for your support – cheers!

Do you ship internationally?

Our merch drops are only available for US customers right now. Stay tuned!

When will my order ship?

Your orders typically ship within 5 business days of order placement via USPS. USPS is estimated to arrive in 5–10 business days, best to check with USPS directly on the status of your order.

Can I change the shipping address on my order?

Unfortunately, we won't be able to make changes to your shipping address once your order is submitted. Please double-check (or even triple-check) your shipping information before you place your order.

How much is shipping?

You can see your shipping costs are based on your address and the latest USPS rates. Your final costs will be calculated at checkout.

General

How do I get rewarded for running?

If you connect your Strava account to the FISHBOWL app you can run in our weekly Run Club! The FISHBOWL Movement Movement wants to fuel your moves. To link your FISHBOWL app and your Strava account, ensure you have an account with us on the FISHBOWL app and your Strava account is set to 'public'. The run club is on Mondays and Tuesdays weekly. If you run 5km on these days, you will unlock $5 off your next order as a reward. It will unlock in the ‘rewards’ section of the app. Your $5 off reward can be redeemed after 5pm on Monday or Tuesday of that week, so use it or lose it! The promo resets each week so you have ongoing opportunities to hit your movement goals and be rewarded for it!

Does Fishbowl accept cash?

No, we don’t. We know our customers value fresh, healthy food that’s fast at an affordable price. Going cashless speeds up transactions, improves hygiene, and promotes a safer environment for our team. As a plus, we absorb all card fees so there are no hidden costs. Our cashless policy is displayed at all point-of-sale terminals and menu screens in-store.

I have an issue with my delivery.

The best way to resolve a delivery issue is via the platform you used to order.

We’ve provided some links below to their support channels below;

Who are we?

Fishbowl was founded in 2016 by Nathan, Nic and Casper with a simple mission - to change fast food and change the culture. Specialising in made to order salads with Asian-inspired twists, Fishbowl sought to become a platform that could empower people to make healthier decisions by turning the product into a lifestyle. 

Change fast food / change the culture 

Fishbowl recognises the significant role fast food plays within our communities, and we believe that challenging norms around this will lead to positive cultural change. At Fishbowl, we want to deliver the food that nature provides with minimal intervention and maximum care in a fun and authentic environment.

Apply for a job

Our people are the secret recipe at Fishbowl, and we're always on the lookout for more passionate individuals!  The best way to get in touch with our team is to visit our careers page here to submit your application. The form will ask you a few questions and prompt you to attach your resume.

Can I get Fishbowl delivered?

In addition to the FISHBOWL app, we offer a variety of delivery options through our partner platforms including UberEats, Menulog, DoorDash, HungryPanda and Ritual.

I require support for my delivery order. 

The best way to resolve a delivery issue is via the platform you used to order.

To get support for a delivery ordered via the FISHBOWL app, please head to the Account > Support section and submit an enquiry. Alternatively, you can reach out to us via the Contact Us form on our website. Please be sure to include your order details.

For privacy reasons, we have limited access to account, order, and banking information from our partners. We’ve provided some links below to their support channels below;

Where is my closest Fishbowl?

Check out our locations page for your nearest Fishbowl.

What is your packaging made of?

Our packing materials are primarily made from Bioplastic, Plant Fibers, Wood and Paper. 

We’re committed to serving fresh food in packaging that’s better for the planet. Our partnership with BioPak means using compostable materials like sugarcane pulp and FSC™ certified paper, all designed to break down into nutrient-rich compost when you pop our bowls in the green lid bin. We do not add PFAS to our packaging and use eco-friendly soy based inks. We’re reducing waste and supporting a more sustainable future—because every bowl should feel as good as it tastes. We’re always exploring new ways to reduce our impact. 

Do you offer gift cards?

Yes, we sure do and reckon it’s a damn good gift.  You can purchase them here. Please note at this stage we are only able to offer gift vouchers for in-restaurant ordering only. 

Do you offer catering?

Yes! Fishbowl catering is suitable for any event or function with in-restaurant collection or delivery (available in select restaurants only). Our minimum order requirements are 30 bowls and over in NSW, and 20 bowls and over in VIC and QLD. Contact our team through the catering page here.  Please note, we need confirmation of your order minimum at least 3 business days prior to your event. We would love to feed you, so please reach out in advance.

Is Fishbowl a franchise?

We are currently 100% company-owned and -operated. As such, there are no franchise opportunities at the moment.

Do you accept cash?

No, we don’t. We know our customers value fresh, healthy food that’s fast at an affordable price. Going cashless speeds up transactions, improves hygiene, and promotes a safer environment for our team. As a plus, we absorb all card fees so there are no hidden costs.

Our cashless policy is displayed at all point-of-sale terminals and menu screens in-store.

Menu Info

Do you have kids options?

Yes, we have kids boxes. They are simple flavours and smaller portions. Poached chicken, salmon sashimi or tofu, paired with a serving of edamame and slaw with creamy roasted sesame dressing. 

Do you serve drinks?

We have a selection of drinks from Ordinary Soda Cola, Strangelove Sparkling and Still water, Good Happy Kombucha and Yumbo Lemonade. 

We also have our very own creation, our House Sodas. 

Our House Sodas are made in house from real ingredients, with nothing you cannot pronounce: 

  • BEETROOT & YUZU
  • CUCUMBER & THAI BASIL 
  • MANGO, PINEAPPLE & GINGER

We are currently serving house sodas in select locations. Visit our order online to check out which locations have them.  

How do you calculate nutritional information (e.g. calories and macronutrients)?

All kilojoule (KJ) information is calculated based on our most popular base option of cabbage and brown rice. Our salads are customisable and bases can be changed, if you want to see the total KJ information for your specific order, please see our KJ Information here and add up your total.

Is Fishbowl dairy-free?

Our menu does not contain any products with dairy. All of the ingredients in our dressings, bases, crunches, or salads are dairy-free.

Is Fishbowl gluten-free?

We advise that our gluten-friendly options are suitable for those with a non-coeliac gluten sensitivity. Our menu is considered gluten-friendly, and we take every precaution to minimise cross-contamination.

However, because some of our ingredients may be processed in facilities that also handle gluten, we cannot 100% guarantee our products are entirely gluten-free.

Is Fishbowl Halal friendly?

We do have options that are Halal. Please see this page, and look at the far right column to find options. We suggest to the ‘Build Your Own Bowl’ option, selecting Halal items from the far right column. Our poached chicken is Halal certified. When making an order, remove ‘House Shoyu’ from the base of any bowl as this sauce contains mirin (alcohol). 

Where do I find allergen information?

For all allergen information please see our food allergen matrix here.  This includes all common allergens as they relate to items on the menu. Please be aware that we do process a variety of different products in our facility, and while we take every precaution, cross-contact is always a possibility.